FAQ

For personal assistance, email the MCM at mcmcustomerservice@usmc-mccs.org.

*Updated as of March 3, 2022

Q) What health and safety guidelines are in place for MCMO events?
A) Event operations will follow all COVID-19-related State, Federal and CDC guidelines and COVID-19 mitigations will be in place, including additional hand sanitization stations and social distancing.

Q) Will the Distinguished Participant program be offered in 2022?
A) Yes! To see which events qualify runners for the exclusive Distinguished Participant medal, visit here.

Q) Will virtual race options be offered in 2022?
A) Back by popular demand, a limited number of virtual entries will be available for most MCMO events. More information can be found here.

Q) Is there an age requirement for each event?
A) The age requirements for each event is as follows:

  • Marine Corps Marathon – ages 14 and up
  • MCM50K - ages 18 and up
  • MCM10K – ages 7 and up
  • Historic Half – ages 10 and up
  • Devil Dog Double – ages 14 and up
  • Semper 5ive – ages 7 and up
  • 17.75K – ages 10 and up
  • Belleau Wood 8K – ages 7 and up
  • Crossroads 15K – ages 10 and up
  • Quantico 12K – ages 10 and up
  • Turkey Trot 10K – ages 7 and up

Q) Is there a pacing requirement for each event?
A) The required pace for each event is as follows:

  • Marine Corps Marathon – 14 min per mile and must make gauntlets
  • MCM50K - 12.5 minute per mile through mile 12.25 and then 14 minutes per mile for remainder of distance
  • MCM10K – 20 min per mile
  • Historic Half – 17:30 min per mile
  • Devil Dog Double – 12 min per mile
  • Semper 5ive – 20 min per mile
  • 17.75K – 20 min per mile
  • Belleau Wood 8K – 20 min per mile
  • Crossroads 15K – 20 min per mile
  • Quantico 12K – 20 min per mile
  • Turkey Trot 10K – 20 min per mile

Q) Do you offer hotel packages?
A) MCMO works with Jems Hospitality Group to offer discounted hotel deals for select events. Please click on the proper event link for which deals are offered.

Q) Are there pictures available to purchase from MCMO events?
A) MCMO works with MarathonFoto to offer event images to participants of the MCM Weekend Events and the Historic Half Weekend. Our staff photographer also posts photos following all events on the Marine Corps Marathon Facebook page.

Q) Are deferments allowed?
A) Deferments are allowed for the MCM and MCM50K only. Here's how to defer:

  • Go to https://manage.hakuapp.com/login/marine-corps and login to your participant account
  • Once logged in, click on “Your Registrations” at the top of the page
  • On the right side of the tile for your registration, click on “View Registration"
  • At the bottom, click on the grey button labeled “Registration Options,” then click on “Defer for Future"
  • Click "Defer and Pay" to confirm your deferment

*See your deferment confirmation email for instructions on how to claim your deferment next year.

Q) Are transfers allowed? From event to event? From runner to runner?
A) Event to Event transfer:

  • Go to https://manage.hakuapp.com/login/marine-corps and login to your participant account
  • Once logged in, click on “Your Registrations” on the top of the page
  • On the right side of the tile for your registration, click on “View Registration”
  • At the bottom, click on the grey button labeled “Registration Options,” then click on “switch category”

Participants can transfer events as long as space allows.

Runner to Runner transfer:

  • Login to your Haku account: Marine Corps Marathon (hakuapp.com)
  • Click 'Your Registrations' at the top of the page
  • On the right side of the tile for your registration, click on “View Registration"
  • At the bottom, click on the grey button labeled “Registration Options,” then click on “Transfer”
  • Click 'Transfer'
  • Enter the name and email address of the person you wish to transfer registration to
  • Select the option to pay the transfer fee or to pass on the transfer fee to the new runner, click "Transfer and Pay $" or "Transfer and Pass Fee" (green button).

At this time the original runner is removed from the event and placed in the transfer file. The new runner will receive an email with a customized link to complete the transfer.

Q) If I did not upload my results to ANY race, can they still be added?
A) Virtual results are submitted through your participant account. If you miss the designated window, you can email your proof to mcmcustomerservice@usmc-mccs.org.

Q) When does the Runners Club application open? And how long is it open for?
A) Runners who have completed their fifth MCM can apply for the elite MCM Runners Club. The application window usually opens in December and remains open until February. Read more here.

Q) Will there be a race morning packet pick up if I am unable to attend a pick up the day before the race? Can I purchase a bib mail out?
A) Some MCMO events allow for race morning packet pick up, while others do not. See specific event page for more information.

Q) If I am a re-register from a deferment; then what are my options? Can I defer again, transfer or virtual?

A) Participants who deferred their MCM or MCM50K registration from 2020 can redeem or transfer their registration in 2022 or 2023. Deferment must be redeemed in timeframe. Otherwise, deferment will roll over to 2023.

Those who deferred their registration in 2021 can redeem or their registration in 2022. In order to transfer deferment, runner will first need to register and then follow transfer process.

Q) Haku ONLY goes back so far, how do I see results from past marathons?
A) Please email mcmcustomerservice@usmc-mccs.org with your inquiry.

Q) How do I know if all my information is up to date on my runners account?
A) Please log in to your participant account and review your current information and update if necessary. If you have any issues logging in, please email mcmcustomerservice@usmc-mccs.org.

Q) What is Haku?
A) Haku is the technology platform utilized by MCMO to manage and promote our events.

Q) If I want to buy past medals or shirts, where do I go?
A) Past medals and shirts are available for purchase through the MCM Store. Shop now!

Q) Is there a bag check available for MCMO events?
A) All MCMO events, with the exception of the Quantico Tri, include a bag check located in Runner’s Village. Specific information can be found in each event’s information section.

Q) If I do not have base access, can I still participate in the events aboard Marine Corps Base Quantico?
A) Yes! All individuals, age 18 and above, who do not possess a valid DoD issued ID card (CAC or TESLIN) will need to pre-register into the Defense Biometric Identification System (DBIDS) and stop by the Visitor Control Center (VCC) to obtain a visitor pass. Visit this page for more information and how to enroll.

Q) How do I become a volunteer?
A) Find out how you can be a part of the mission here.

Q) Is my registration refundable?

A) Participants who are concerned they may not be able to participate in a Marine Corps Marathon Organization event can pay an additional service fee (12% of all items purchased, excluding event processing fees) for a 100% refund. The service fee will be the only amount not refunded. Refundable registration must be purchased as part of the registration process. Participants cannot go back and purchase once registration is complete.

For more information on the perils covered by refundable registration visit: https://refundable.me/haku/.

Please note, refundable registration does not cover the following:

  • If the participant does not attend the event because they are concerned about the coronavirus (COVID-19) or are self-isolating without a positive COVID-19 test or other non-COVID-19 communicable diseases leading to quarantines or travel restrictions.
  • If event organizers cancel the race.
  • Processing fees associated with items (entry fee, ancillary products, etc.) purchased during the application process.

We appreciate the support and understanding of our global running community during these unique circumstances. For any additional questions you may have, please email: MCMCustomerService@usmc-mccs.org. Please be patient as we deliver individual solutions to all inquiries.